All Questions

You can reach out to our lovely team directly via text or email.

Text us on… 855 554 7444

Email us at… hello@eatpropergood.com

Yes! We do offer a discount on first time orders!

Simply sign up here to get your first order discount (and future discounts) via email & text :-) 

https://eatpropergood.com/pages/sms

You can find out about our lovely team here.


You can find out the Proper Good story here.


You can buy Proper Good products right here at eatpropergood.com


Explore all of our delicious meals including soups, chilis, bone broths and oatmeals!


Most customers love to use our Build Your Own Box experience, you select each product you would like to try and as you buy more you save more!  Plus you can get a free gift too! Check it all out herehttps://eatpropergood.com/collections/build-your-own-pack


If you need any help at all please reach out to our team, you can find all the ways to contact them on our contact page HERE!

You can find all of the nutritional information HERE.

We have lots of delicious recipes to try across our range of meals! From our Best Selling Red Pepper & Meatball Soup to our Plant-based Southwest Chili, to our decadent Blueberry Coconut Oatmeal we have a selection of ridiculously tasty and easy meals...

You can explore them all HERE!


Yes, we do have a range of delicious keto-friendly meals!  


Trying to find pre-made keto meals is actually the reason we started Proper Good... when we got a little bit bored with always cooking every keto meal from scratch (or resorting to unsatisfying keto snacks when we were too busy to cook) we tried to find pre-made clean ingredient keto meals, and we simply could not find any, so Proper Good began :-) 


To see our wonderful range of keto-friendly meals click HERE


Of course, if there are any meals that you would love to see at Proper Good please do let us know, we are always busy cooking up new ideas!




Yes! We do have a range of delicious plant-based, vegan-friendly meals, across soups, chilis and oatmeals.


Check out the full tasty range HERE!

Yes, we do have a tasty range of gluten-free meals! yay! 


To explore our delicious gluten-free range click HERE

Yay! We do have a range of delicious dairy-free meals across soups, chilis, bone broths and oatmeals!


Explore our full dairy free range HERE

The Net Weight of our meals varies across our range. You can find details about the Net Weight of each product on it's product tile or on the nutritional page HERE

Some, but not all, of our meals are made with bone broth.  Our products that are made with bone broth have it as a main call out on the product tile and you can also find bone broth information on the nutritional information HERE


Our main Bone Broth based meals are:


  • Red Pepper & Meatball Soup - made with a Grass-Fed Beef Bone Broth Base
  • Broccoli Cheddar Soup - made with an Organic Chicken Bone Broth Base
  • Cream of Chicken Soup - made with an Organic Chicken Bone Broth Base
  • Chicken & Mushroom Soup - made with an Organic Chicken Bone Broth Base
  • Chicken & Vegetable Soup - made with an Organic Chicken Bone Broth Base
  • Meatball Minestrone - made with a Grass-Fed Beef Bone Broth Base

You can also purchase our bone broth by itself to sip as a daily beverage or use as a base in recipes!


  • Grass-Fed Beef Bone Broth
  • Organic Chicken Bone Broth

Explore all of our meals HERE

Our soups range in their calorific content… however, you can find all of the product calorie and nutritional information HERE

The shelf life varies slightly by flavor but you will have months of shelf-life when you receive your delicious meals, check the ‘Enjoy-By’ date printed on each pouch.

All of our items are designed to be single-serve portions so you probably don’t need much time to enjoy them!

Before being opened, you can store without refrigeration but please keep at room temperature.

If you do open and not finish in one sitting, then please store in the refrigerator for up to 3 days. 

Our natural flavors are a mixture of ingredients that only come from things found in nature, like spices, fruits, and herbs. 


Like all of our ingredients, our natural flavors don’t contain any artificial colors or preservatives. Most Proper Good items contain no added flavorings at all, but on a few of our items we add a natural flavor to make things even tastier while avoiding adding extra carbs or sugar. Even on items that have natural flavors there are less than 1% natural flavors.

You can indeed recycle all Proper Good packaging - yay!  Here are all the details:


Widely available recycling: Cardboard Box, Envelopes, Flyers, Cardboard Topper on the Meals

Composting: Oatmeal Stir in pouches are made of plants and are compostable, biodegradable and recyclable.


Meals pouchThe pouch itself is not widely recyclable in most local areas, and needs to be recycled with Terracycle. If you already use Terracycle, awesome, if you do not, and would like to send us your pouches to recycle for you simply reachout to customer service and we will send you a free recycling envelope so you can ship us your pouches 100% free of charge and we will take care of the rest :-) 


You have 3 easy options to heat up Proper Good meals:


Microwave - Remove the card topper, tear off the top of the pouch, stand it upright in the microwave, and microwave on high, time depends on the product, please check your label instructions but depending on your meal it is between 60 and 90 seconds. You’re good to eat direct from the pouch or pour into a bowl/cup of your choice. Be careful as the pouch will be hot to touch.


Stove Top - Empty the tasty contents into a pan and heat on medium until bubbling hot, stirring occasionally.


Boil-in-Bag - Remove the card-topper, do NOT tear open, then submerge the sealed pouch into boiling water for 5 minutes. Remove pouch, tear open then eat directly from the pouch or pour into a bowl/cup of your choice. Be careful as the pouch will be hot to touch.


Or WATCH this instruction video for all the info!

Our products are not currently certified organic. We’ve chosen to stick with very clean ingredients we can all understand and pronounce while avoiding anything that sounds like a science experiment. 


Our items include high quality and delicious ingredients such as bone broth, coconut milk, chicken breast, meatballs and spices including turmeric, paprika and rosemary. Although we do have a lot of organic ingredients in our products the products themselves are not organic certified as they are not 100% organic.


Making our products 100% organic would increase the cost increase to you, the consumer, but we’re exploring whether people would enjoy this option so please contact us and let us know if organic would be of interest to you.

This varies by item, for example with our plant-based, vegan-friendly ButternutSquash Soup all the fats come from Coconut Milk, made from medium-chain triglycerides (MCTs) - if you fancy it, do some googling to see the benefits of coconut fats, but here’s one article to get you started: https://www.livestrong.com/article/409614-the-health-benefits-of-coconut-milk/


In the Keto items, we use a mixture of Coconut Oil and Heavy Cream to get a thick and delicious flavor with the necessary fat content for keto. Please see all the nutritional info here, we’ve made every effort to ensure Proper Good items are delicious, nutritious and filling while being acceptable to most food lifestyles - this includes low-calorie options, high protein options, and low carb options, but please check the nutritional profiles are right for you.

You may sometimes notice slight fluctuations in the color of our soups as we do not use any artificial coloring. Sometimes our soups might be a few shades lighter or darker due to natural variations in our ingredients, for example, at different times of the year veggies grow slightly different colors.  If in doubt please reach out to our lovely customer service team here.

To open your delicious meal firstly remove the colorful cardboard topper.  Then at the top of the pouch, next to the seal, you should see little indents and a dotted line, you can then tear along this line to easily open your pouch!


If you have any issues with tearing the top off the pouch a pair of kitchen scissors will easily cut open the top of the pouch :-)


Hello there, our best before dates are printed on the back of our pouches.  Due to the color of some of the soups these dates can sometimes be a little hard to see, but take a closer look with a bright light and you will see that it is there :-)


On each pouch we have the date made, the best by date and allergen information.  If you have any issues finding the best by date simply reach out to our lovely customer service team here.

The sodium in each of our meals varies, however, they are all in the lower range of sodium when compared to other packaged meals. 


Be sure to note that our nutritional panel shows the amount of sodium for the WHOLE pouch, and sodium does not mean added salt. A lot of the sodium in our meals comes from sodium that naturally occurs in the veggies, meats and other tasty ingredients in our meals.

To find out more about our sodium levels you can see the nutritional information here or check out our Sodium & Serving Size blog here.

We are frequently asked - How do you make these delicious soups that do not need refrigeration and do not have any added chemicals?

Well, it may seem like magic but our lovely soups are made by using real wholesome ingredients, a gentle cooking process and bit of material science.  

Our custom pouch may look simple but it is actually made of multiple layers of BPA free high oxygen barrier materials.  The delicious ingredients are then gently cooked in the pouch, which is the same way most baby food is made, and this combination of cooking in the pouch with this clever material means the pouch is sterilized and nothing can get in or out, which is how we get an eight month shelf life without the need for refrigeration, with no added chemicals, preservatives or anything mom would disapprove of.

Allergen information for each product can be found online here.

If you would like to freeze Proper Good meals you can, as they are only made with real wholesome ingredients it is the same as freezing a homemade meal.


However, there is not much reason to freeze Proper Good as they are shelf stable, so they can happily live in your pantry for months.  One of the fantastic benefits of Proper Good is that you can enjoy it anytime you want to, simply grab it, heat it and eat it!  Of course, having to defrost it adds an extra step, which is not needed.


So, freeze if you wish, but personally we think that enjoying them straight from your pantry is the way to go!  Hope this helps and happy eating :-)

To get someone a lovely gift card just head to our gift card page here. Choose your gift card value and proceed to the checkout as you would with any product. 


You will be prompted to enter the recipients email address and an optional note from you. 


They will receive a gift card email from us with a redemption code and the note that you wrote, they can use this code to purchase any items on our website :-)


There is no fee so they will receive 100% of the amount of the gift card you purchase.

Hello, we highly recommend that you DO NOT put your proper good spoon in the dishwasher, while it will be likely be fine on lower temperatures and gentler cycles it can get damaged by a dishwasher.  The coloring on the handle is quite delicate so we recommend washing your proper good spoon by hand with a non abrasive sponge. Enjoy your happy spoon :-) 

The minimum order is just one item! Simply add your meal to your cart and checkout :-)

You can find your order number by:

  • Looking at the ‘confirmation email’ sent to you with your order summary.
  • By logging into your account.
  • By clicking on the chat window in the bottom right of the screen and clicking 'Get My Order Status' and then simply enter your email.
If you still cannot find your order number reach out to our lovely customer service team here.

The easiest way to cancel or change is to reach out via the chat window on the bottom right of the screen, and include the word 'cancel or change' in your message.

The easiest way to exchange your order is to reach out to our customer service team, you can reach out to them here.

The easiest way to return your order is to reach out to our customer service team, you can reach out to them here.

We offer free shipping within the continental United States on orders over 6 meals, once your cart has over 6 meals in it your shipping will automatically update to $0.


You can also unlock a free shipping coupon by joining our Subscription, simply click subscribe in cart, and even if you have under 6 meals you will get free shipping!

The easiest way to update your shipping address is to log into your account and follow the on screen prompts, if you have any issues reach out to our customer service team here.

Once your order has been shipped you will receive an ‘order shipped’ email with tracking information. 


If you have any issues please click on the chat window at the bottom right of the screen and click the button that says 'Get My Order Status' and enter your email address.

For international shipping please reach out to our lovely customer service team here. 

Uh oh! We are so sorry, let’s get this sorted out asap! 


Please snap a photo of your damaged items and packaging and send, along with your ORDER NUMBER, to our lovely people in customer service at hello@eatpropergood.com and we will get on this immediately :-)

It must have looked so good someone took it! Please know we will not rest until we find this delicious package :-) Please send your ORDER NUMBER to our lovely customer service team by emailing them at hello@eatpropergood.com and we will get on it!

We do! It's incredibly easy and you get a ton of benefits... free priority shipping, a free gift, and up to 20% off. 


Plus you can swap items, skip a shipment, or cancel at anytime as there's no commitment. 


Just click 'Subscribe' in the cart or checkout and you're order will automatically update to lower pricing and the added benefits. Now that’s Proper Good :-) Find out all of the details here.

To update your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

To change the shipping address on your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

To change the billing information on your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

To change the products in your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

To change how often you receive your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

To cancel your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

Yes we do! There are lots of options to earn Proper Good rewards points and you can find out all about it HERE.

It's easy and free to join our Souperhero Club! Just click the 'create an account' button on our Souperhero Club page. Once you've created an account you can start earning points and redeeming them! You can find it all here.

By joining our loyalty program you gain points that can be redeemed on future purchases, you get access to double points days, new products, exclusive deals and giveaways!


It's free to join and you can sign up HERE

You can earn loyalty points in a number of ways :-) You can find out all the details HERE

To find out everything out about loyalty program simply head over to our Loyalty page HERE

To check your Proper Good Points balance simply log into your loyalty rewards account or create an account HERE Your points balance will be right at the top :-) 

When you do something to earn points, your points balance will be updated instantly. If you do not see your points appear, please reach out to our lovely customer service team here.

Your points do not expire, however, we change the options for redemption often so if something piques your interest grab it while you see it :-)

Yes we do offer an affiliate program!

Our affiliate program is hosted by ShareASale, we offer 20% of the sale on a 90 day cookie window.


Find out all the info and sign up here: http://www.shareasale.com/join/eatpropergood

Please reach out to Madeena at madeena@eatpropergood.com if you have any questions at all.  Thank you!







We do offer a fantastic referral program! Your friends gets a Proper Good discount and you get rewards! You can find out all about it HERE

Hello! Thanks so much for your interest in our influencer program :-)


We would love to hear from you! We are trying to get Proper Good to as many people as possible, please reach out to Madeena at madeena@eatpropergood.com and we will see what we can make happen!

Close (esc)

Join the Soup Revolution

We're changing the way soup is enjoyed and pre-orders are open now! Order now to be part of our first delicious batch!

Pre-order Now

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

My cart

Your cart is currently empty.
Shop now
Try our soup packs!