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FAQs
General Questions
How do I contact customer support?
Do you offer a discount for first-time orders?
Do you have gift notes?
Where can I purchase Proper Good meals?
Is Proper Good available in a Walmart or store in my neighborhood?
Can we watch the Shark Tank Episode with Proper Good?
How do I sign up for emails?
How do I stop texts/SMS messages?
How do I unsubscribe from your emails?
Can I use my gift card on a subscription order?
How do I apply discount codes on subscription orders?
Can I apply loyalty points to a subscription order?
Product Questions
What types of meals are available?
Are your meals keto?
Are your meals vegan?
Are your meals gluten-free?
How many ounces do I get in a pouch?
Are your meals low calorie?
What is the shelf life?
What are natural flavors?
Can I recycle Proper Good packaging?
How do I heat the products?
Are the products organic?
What type of fats are in Proper Good meals?
What allergens are in Proper Good?
Why are the same flavor of meals sometimes different colors?
What is the Nutritional Information?
How much sodium is in your meals?
How do I open the pouch?
Are your meals made with bone broth?
Where do I find the best before date?
How are your meals made?
Can you freeze Proper Good products?
Are your meals dairy-free?
Can my Proper Good Spoon go in the dishwasher?
What's the best way to prepare overnight oats?
Can we eat the meals after the expiration date?
Should I eat the food if it's discolored?
Can I eat my soups directly out of the pouch without heating?
Is there a way to purchase the Proper Good spoons?
What is the recycling number for the pouches?
Are your products kosher certified?
I found a pit/pebble/stem/foreign object in my meal?
Order Questions
What is the minimum order?
How do I find my order number?
Can I change or cancel my order?
Can I exchange my order?
How do I return my order?
Shipping Questions
How do I qualify for free shipping?
How do I change my shipping address?
How do I track my order?
Do you ship internationally?
My order arrived damaged, what do I do?
My order didn't arrive, what do I do?
What is the shipping time frame?
What carrier do you ship through?
Why hasn't my order shipped?
Tracking Shows Label Created, what does that mean?
When will I get my order?
Subscription Questions
Do you offer a subscription program?
How do I update my subscription?
How do I update my subscription shipping information?
How do I update my subscription billing information?
How do I change products in my subscription?
How do I change the frequency of my subscription?
How do I cancel my subscription?
How do I get to my subscription dashboard?
Loyalty Questions
Do you offer a loyalty program?
What are the perks of your loyalty program?
How do I earn loyalty points?
How do I use my loyalty points?
How do I check my points balance?
How long does it take for points to be added to my account?
Do my points expire?
Influencer Questions
How do I join your ambassador program?
Referral Questions
Do you offer a Referral Program?
