FAQ

Check out the FAQ's below, if you still need some help reach out to us via the contact page :-)

General Questions

How do I contact customer support?

You can reach out to our lovely team directly via text or email :-)

Text us on… 855 554 7444

Email us at… hello@eatpropergood.com

You can find also find a contact form here.

Do you offer a discount for first-time orders?

Yes! We offer a discount via many different options, you can grab discounts on your first order and other orders too...

  • Sign up for free to our loyalty program to get fantastic discounts, check it all out here.
  • Sign up to our email list to get offers to your inbox.
  • You get free shipping on orders over $30.
  • You can also get a discount by signing up to our subscription program!

Where can i find out about the proper good team?

You can find out about our lovely team here.

What's the story of Proper Good?

You can find out the Proper Good story here.

Product Questions

Where can I buy Proper Good products?

You can buy them right here at eatpropergood.com! Check out all of our lovely soups on the products page, just add them to cart and checkout, it’s super quick and easy. If you need any help at all please reach out to our team, you can find all the ways to contact them on our contact page!

What soup flavors do you offer?

We’re launching with four soups... Squash & Carrot, Red Pepper & Meatball, Chicken & Mushroom, and Meatball Minestrone, you can view them all here. We are excited to add new flavors to our line and please reach out to us with any flavors you would like to see!

Are your soups Keto?

Two of our soups are keto-friendly, the Red Pepper & Meatball and Chicken & Mushroom, check out their nutritional panels here or on their product pages. These are just our launch keto soups, and we are happily working away on new flavors to add to the keto lineup! Reach out if you have any flavors you would like to see :-)

Are your soups Vegan?

Our Squash & Carrot soup is vegan! This is currently our only vegan soup but we are already creating new items and we are excited to expand our line up soon! Please reach out with any vegan flavors you would like to see :-)

Are your soups Gluten-Free?

Our ‘Squash & Carrot’ and ‘Chicken & Mushroom’ soups are both gluten-free, please check the individual item nutritionals to ensure all items fit your needs. Please note that our soups are not made in a gluten-free facility.

How much soup is in each pouch?

All of our soups contain 12oz (340g) of deliciousness, this is a full serving of soup and fills an average size soup bowl!

Are your soups low calorie?

Our soups range in their calorific content… however, our lowest calorie soup is our Squash & Carrot at just 110 calories for the full 12oz pouch! Our highest calorie soup is the Meatball Minestrone at 350 calories per pouch, you get a thick and textured soup filled with meatballs, farro and kidney beans :-) You can find all of the product calorie and nutritional information here.

What is the shelf life?

The shelf life varies slightly by flavor but you will have months of shelf-life when you receive the products, check the ‘Enjoy-By’ date printed on each pouch. All our items are designed to be single-serve portions so you probably don’t need much time to enjoy them! If you do open and not finish in one sitting, then please store in the refrigerator for up to 3 days. Before being opened, you can store without refrigeration but please keep at room temperature. If the pouch is punctured or otherwise damaged please do not use.

What are natural flavors?

Our natural flavors are a mixture of ingredients that only come from things found in nature, like spices, fruits, and herbs. Like all of our ingredients, our natural flavors don’t contain any artificial colors or preservatives. Most Proper Good items contain no added flavorings at all, but on a few of our items we add a natural flavor to make things even tastier while avoiding adding extra carbs or sugar. Even on items that have natural flavors there are less than 1% natural flavors.

Can I recycle Proper Good packaging?

You can easily recycle the box, envelopes, flyers and cardboard product topper. The pouch itself is not widely recyclable in most local areas. However, we include a pre-paid return envelope with each shipment so you can send your pouches back to us for recycling, for full details please check out our recycling page here.

How do I heat the products?

You have 3 easy options to heat up Proper Good soups:

  1. Microwave - remove the card topper, tear off the top of the pouch and microwave on high for 90 seconds. You’re good to eat direct from the pouch or pour into a bowl/cup of your choice. Be careful as the pouch will be hot to touch.
  2. Stove Top - empty the tasty contents into a pan and heat on medium until bubbling hot, stirring occasionally.
  3. Boil-in-Bag - Remove the card-topper then submerge the sealed pouch into boiling water for 5 minutes. Remove pouch, tear or cut open then eat directly from the pouch or pour into a bowl/cup of your choice. Be careful as the pouch will be hot to touch.

Are the products organic?

We’ve chosen to stick with very clean ingredients we can all understand and pronounce while avoiding anything that sounds like a science experiment. Our items include high quality and delicious ingredients such as bone broth, coconut milk, chicken breast, meatballs and spices including turmeric, paprika and rosemary. We’ve chosen to not go organic certified today as the cost increase to you, the consumer, is considerable, but we’re exploring whether people would enjoy this option so please contact us and let us know if organic would be of interest to you.

What type of fats are in Proper Good?

This varies by item, for example with our vegan Squash & Carrot soup all the fats come from Coconut Milk, made from medium-chain triglycerides (MCTs) - do some googling to see the benefits of coconut fats, but here’s one article to get you started: https://www.livestrong.com/article/409614-the-health-benefits-of-coconut-milk/

In the Keto items, we use a mixture of Coconut Oil and Heavy Cream to get a thick and delicious flavor with the necessary fat content for keto. Please see all the nutritional info here, we’ve made every effort to ensure Proper Good items are delicious, nutritious and filling while being acceptable to most food lifestyles - this includes low-calorie options, high protein options, and low carb options, but please check the nutritional profiles are right for you.

What Allergens are in Proper Good?

Allergen information for each product can be found online here.

Allergens in our facility are: Milk, Fish, Tree Nuts (coconut only), Wheat & Soybeans

We DO NOT process Shellfish or Peanuts in our facility.

How do Your Gift Cards work?

To get someone a lovely gift card just head to our gift card page here. Choose your gift card value and proceed to the checkout as you would with any product. You will be prompted to enter the recipients email address and an optional note from you. They will receive a gift card email from us with a redemption code and the note that you wrote, they can use this code to purchase any items on our website :-)

Order Questions

What is the minimum order?

The minimum order is just one item! Simply add your soup to the cart and checkout :-)

How do I find my order number?

You can find your order number by:

  • Looking at the ‘confirmation email’ sent to you with your order summary.
  • By logging into your account.
  • By clicking on the chat window in the bottom right of the screen and clicking 'Get My Order Status' and then simply enter your email.
  • If you still cannot find your order number reach out to our lovely customer service team here.

Can I change or cancel my order?

The easiest way to cancel or change is to reach out via the chat window on the bottom right of the screen, and include the word 'cancel or change' in your message.

Can I exchange my order?

The easiest way to exchange your order is to reach out to our customer service team, you can reach out to them here.

How do I return my order?

The easiest way to return your order is to reach out to our customer service team, you can reach out to them here.

Shipping Questions

How do I qualify for free shipping?

We offer free shipping within the continental United States on orders above $30, once your cart value is over $30 your shipping will automatically update to $0. You can also unlock a free shipping coupon by joining our Souperhero Club for free, find out the details here.

How do I change my shipping address?

The easiest way to update your shipping address is to log into your account and follow the on screen prompts, if you have any issues reach out to our customer service team here.

How do I track my order?

Once your order has been shipped you will receive an ‘order shipped’ email with tracking information. If you have any issues please click on the chat window at the bottom right of the screen and click the button that says 'Get My Order Status' and enter your email address.

Do you ship internationally?

For international shipping please reach out to our lovely customer service team here.

My order arrived damaged, what do I do?

Uh oh! We are so sorry, let’s get this sorted out asap! Please snap a photo of your damaged items and packaging and send, along with your ORDER NUMBER, to our lovely people in customer service at hello@eatpropergood.com and we will get on this immediately :-)

My order didn’t arrive, what do I do?

It must have looked so good someone took it! Please know we will not rest until we find this delicious package :-) Please send your ORDER NUMBER to our lovely customer service team by emailing them at hello@eatpropergood.com and we will get on it!

Subscription Questions

Do you offer a subscription program?

We do! You can chose what products you would like to receive and how often. The subscription is easy to update anytime and you also get a subscription discount! Now that’s Proper Good :-) Find out all of the details here.

How do I update my subscription?

To update your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

How do I update my subscription shipping information?

To change the shipping address on your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

How do I update my subscription billing information?

To change the billing information on your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

How do I change products in my subscription?

To change the products in your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

How do I change the frequency of my subscription?

To change how often you receive your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

How do I cancel my subscription?

To cancel your Proper Good Subscription simply log into your account and follow the onscreen prompts. For step-by-step instructions go to our Subscription page by clicking here.

Loyalty Questions

Do you offer a loyalty program?

Yes we do! There are lots of options to earn loyalty points that result in $$$ off for you! Our loyalty program is called the Souperhero Club and you can find out all about it here.

How do i join your loyalty program?

It's easy and free to join our Souperhero Club! Just click the 'create an account' button on our Souperhero Club page. Once you've created an account you can start earning points and redeeming them! You can find it all here.

What are the perks of the loyalty program?

By joining our loyalty program you get to choose from a variety of rewards, such as free shipping and percentage discounts on single orders and subscription! Simply join or log in here to experience it for yourself!

How do I gain loyalty points?

You can earn loyalty points in a number of ways :-)

  • By liking us on social media.
  • By leaving us a review.
  • By signing up to our loyalty program and more!

We’re stoked you want to be part of it! On the Souperhero Club page simply click the 'Earn Points' tab, and you'll be able to see all the rewards we are currently offering! Be sure to check back often as we'll be adding new ways for you to earn points and more perks for you too! You can find out all the lovely details here.

What can i get with my loyalty points?

We offer a range of rewards in exchange for loyalty points! You can earn rewards such as $$$ off, % off, free shipping and more! To keep it fun we switch up the rewards quite often so simply log into your loyalty account and check out what we are offering today! You can create an account or log in here :-)

How do I use my loyalty points?

Exchanging your Proper Good points for lovely rewards couldn't be easier! Your points are stored up in your loyalty account and you can redeem in a few easy steps:

  • Browse our rewards to see what you can redeem with your points.
  • Click on a reward you'd like to redeem. You can browse rewards here.
  • Click on the 'redeem' button.
  • Your reward will be applied at checkout :-)

How do i check my points balance?

Your up-to-date points balance is always displayed at the top of the Souperhero Club page when you log in :-)

How long does it take for points to be added to my account?

When you do something to earn points, your points balance will be updated instantly. If you do not see your points appear, please reach out to our lovely customer service team here.

do my points expire?

Your points do not expire, however we change the options for redemption often so if something piques your interest grab it while you see it :-)

Affiliate Questions

Do you offer an affiliate program?

Yes we do! This is a way for you to gain some Proper Good points to redeem on our loyalty program, and your friends benefit too! Simply share your personalized affiliate link and the more of your friends who purchase from Proper Good the more points you get! Get your affiliate link by creating or logging into your loyalty account here :-)

Influencer Questions

How do I join your influencer program?

Hello! Thanks so much for your interest in our influencer program :-) We would love to hear from you! We are trying to get Proper Good to as many people as possible, please reach out to Kyle at kyle@eatpropergood.com and we will see what we can make happen!

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